{"id":18452,"date":"2024-12-10T14:44:33","date_gmt":"2024-12-10T14:44:33","guid":{"rendered":"https:\/\/www.mautic.org\/?page_id=18452"},"modified":"2025-06-09T14:22:07","modified_gmt":"2025-06-09T14:22:07","slug":"code-of-conduct","status":"publish","type":"page","link":"https:\/\/mautic.org\/code-of-conduct\/","title":{"rendered":"Code of Conduct"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18452\" class=\"elementor elementor-18452\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a20fc9 e-flex e-con-boxed e-con e-parent\" data-id=\"7a20fc9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38228c4 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"38228c4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Code of Conduct<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a70ba3 elementor-widget elementor-widget-heading\" data-id=\"5a70ba3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">This is primarily maintained on our <a href=\"https:\/\/contribute.mautic.org\/policies\/code-of-conduct\">Community Handbook<\/a> and is reproduced here for reference. <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe9ec80 e-flex e-con-boxed e-con e-parent\" data-id=\"fe9ec80\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e7c7d elementor-widget elementor-widget-text-editor\" data-id=\"20e7c7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id=\"1-purpose\">1. Purpose<\/h2><p>A primary goal of the Mautic community is to support you and your business in the development, use and implementation of Mautic. It\u2019s to be inclusive and add value to the largest number of participants, with the most varied and diverse backgrounds possible. As such, we are committed to providing a friendly, safe and welcoming environment for all.<\/p><p>This code of conduct outlines our expectations for all those who participate in our community, whether in-person or online, as well as the consequences for unacceptable behavior.<\/p><p>Your participation is contingent upon following these guidelines in all Mautic activities, including but not limited to:<\/p><ul><li>Using Mautic community resources.<\/li><li>Working with other Mauticians and other Mautic community participants whether virtually or co-located.<\/li><li>Representing Mautic at public events.<\/li><li>Representing Mautic in social media (official accounts, personal accounts, Facebook pages and groups).<\/li><li>Participating in Mautic sprints and training events.<\/li><li>Participating in Mautic-related forums, mailing lists, wikis, websites, chat channels, bugs, group or person-to-person meetings, and Mautic-related correspondence.<\/li><\/ul><p>We invite all those who participate in Mautic activities online to help us create safe and positive experiences for everyone, everywhere.<\/p><h2 id=\"2-open-source-culture-citizenship\">2. Open Source &amp; Culture Citizenship<\/h2><p>A supplemental goal of this Code of Conduct is to increase open source and culture citizenship by encouraging participants to recognize and strengthen the relationships between our actions and their effects on our community.<\/p><p>Communities mirror the societies in which they exist and positive action is essential to counteract the many forms of inequality and abuses of power that exist in society.<\/p><p>If you see someone who is making an extra effort to ensure our community is welcoming, friendly, and encourages all participants to contribute to the fullest extent, please recognize their efforts.<\/p><h2 id=\"3-welcoming-to-all\">3. Welcoming to all<\/h2><p>We are committed to providing a friendly, safe and welcoming environment for all, regardless of level of experience or job role, gender identity and expression, sexual orientation, disability, personal appearance, body size, race, ethnicity, age, religion, national origin, citizenship and immigration status, neurodiversity, mental health or socio-economic status.<\/p><h2 id=\"4-expected-behavior\">4. Expected Behavior<\/h2><p>The following behaviors are expected and requested of all community members:<\/p><ul><li>Participate in an authentic and active way. In doing so, you contribute to the health and longevity of this community.<\/li><li>Exercise consideration and respect in your speech and actions.<\/li><li>Attempt collaboration before conflict.<\/li><li>Guide conversations toward issue resolution.<\/li><li>Refrain from demeaning, discriminatory, or harassing behavior and speech.<\/li><\/ul><p>Alert Mautic team members if you notice a dangerous situation, someone in distress, or violations of this Code of Conduct, even if they seem inconsequential.<\/p><h2 id=\"5-unacceptable-behavior\">5. Unacceptable Behavior<\/h2><p>The following behaviors are considered harassment and are unacceptable within our community:<\/p><ul><li>Violence and Threats of Violence\u00a0are not acceptable &#8211; online or offline. This includes incitement of violence toward any individual, including encouraging a person to commit self-harm. This also includes posting or threatening to post other people\u2019s personally identifying information (\u201cdoxxing\u201d) online.<\/li><li>Public or private harassment\u00a0is never acceptable in any form.<\/li><li>Personal Attacks\u00a0Conflicts will inevitably arise, but frustration should never turn into a personal attack. It is not okay to insult, demean or belittle others. Attacking someone for their opinions, beliefs and ideas is not acceptable. It is important to speak directly when we disagree and when we think we need to improve, but such discussions must be conducted respectfully and professionally, remaining focused on the issue at hand.<\/li><li>Derogatory Language\u00a0Hurtful or harmful language is never acceptable in any context related to: background, family status, gender, gender identity or expression, marital status, sex, sexual orientation, personal appearance, body size, native language, age, ability, neurodiversity, mental health, race and\/or ethnicity, national origin, citizenship and immigration status, socioeconomic status, religion, geographic location.<\/li><li>Unwelcome Sexual Attention or Physical Contact\u00a0Unwelcome sexual attention or unwelcome physical contact is not acceptable. This includes sexualized comments, jokes or imagery in interactions, communications or presentation materials, as well as inappropriate touching, groping, or sexual advances. This includes touching a person without permission, including sensitive areas such as their hair, pregnant stomach, mobility device (wheelchair, scooter, etc) or tattoos. This also includes physically blocking or intimidating another person. Physical contact or simulated physical contact (such as emojis like \u201ckiss\u201d) without affirmative consent is not acceptable. This includes sharing or distribution of sexualized images or text.<\/li><li>Disruptive Behavior\u00a0Sustained disruption of events, forums, or meetings, including talks and presentations, will not be tolerated. This includes spamming community discussions with the solicitation of unwanted products or services.<\/li><li>Influencing Disruptive Behavior\u00a0We will treat influencing or leading such activities the same way we treat the activities themselves, and thus the same consequences apply.<\/li><li>Corporate Promotions\u00a0Sharing of demo\/trial\/landing page links and other corporate promotions are never permitted unless explicitly requested by a community member. The only exceptions are that the moderated\u00a0<a href=\"https:\/\/forum.mautic.org\/c\/commercial\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Commercial forum category<\/a>\u00a0may be used to promote opportunities which may be relevant for members of the community (for example job opportunities, freelance gigs) and Mautic Community Partners may promote their products and services on their partners page.<\/li><li>Scraping contacts\u00a0by name or any other personally identifiable information for unsolicited communication is never acceptable in any form.<\/li><\/ul><h2 id=\"6-consequences-of-unacceptable-behavior\">6. Consequences of Unacceptable Behavior<\/h2><p>Unacceptable behavior from any community member, including sponsors and those with decision-making authority, will not be tolerated.<\/p><p>Anyone asked to stop unacceptable behavior is expected to comply immediately.<\/p><p>If a community member engages in unacceptable behavior, we may take any action deemed appropriate, up to and including a temporary ban or permanent expulsion from the community without warning. Examples of sanctions which may be applied include but is not limited to:<\/p><ul><li>Verbal warnings.<\/li><li>Written warnings.<\/li><li>Temporary absence from participation.<\/li><li>Long-term absence from participation.<\/li><li>Being required to follow a conduct agreement that dictates the process of returning to the community.<\/li><\/ul><h2 id=\"7-reporting-guidelines\">7. Reporting Guidelines<\/h2><p>If you are subject to or witness unacceptable behavior, or have any other concerns, please notify us as soon as possible by emailing\u00a0info@mautic.org, or contacting a Mautic team member on the specific platform.<\/p><p>Processes for dealing with breaches of the Code of Conduct can be found\u00a0<a href=\"https:\/\/contribute.mautic.org\/policies\/code-of-conduct-breaches\">here<\/a>.<\/p><h2 id=\"8-addressing-grievances\">8. Addressing Grievances<\/h2><p>Only permanent resolutions (such as bans) may be appealed. To appeal a decision, contact the Mautic team at\u00a0info@mautic.org\u00a0with your appeal and the team will review the situation.<\/p><h2 id=\"9-scope\">9. Scope<\/h2><p>We expect all community participants (contributors, moderators and other guests) to abide by this Code of Conduct in all community venues\u2013online and in-person\u2013as well as in all one-on-one communications pertaining to community affairs.<\/p><p>While this code of conduct is specifically aimed at Mautic\u2019s official resources and community, we recognize that it is possible for actions taken outside of Mautic\u2019s official online or in person spaces to have a deep impact on community health.<\/p><p>Resources or incidents which break this code of conduct for any reason in a non-Mautic community location will be considered in the same way as resources or incidents from owned channels, and subject to the same sanctions.<\/p><h2 id=\"10-contact-info\">10. Contact info<\/h2><p>For more information, please contact\u00a0info@mautic.org.<\/p><h2 id=\"11-license-and-attribution\">11. License and attribution<\/h2><p>This Code of Conduct is directly adapted from the Stumptown Syndicate and distributed under a\u00a0<a href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/3.0\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Creative Commons Attribution-ShareAlike license<\/a>.<\/p><p>Additional text from\u00a0<a href=\"https:\/\/www.mozilla.org\/en-US\/about\/governance\/policies\/participation\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Mozilla Community Participation Guidelines<\/a>\u00a0distributed under a\u00a0<a href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/3.0\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Creative Commons Attribution-ShareAlike license<\/a>.<\/p><p>Reviewed and updated using the\u00a0<a href=\"https:\/\/mozilla.github.io\/diversity-coc-review.io\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Mozilla Code of Conduct Assessment Tool<\/a>.<\/p><p>(Code of Conduct is subject to change without notice).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63064cd e-flex e-con-boxed e-con e-parent\" data-id=\"63064cd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1342552 e-con-full e-flex e-con e-child\" data-id=\"1342552\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5624304 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"5624304\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"720\" height=\"903\" src=\"https:\/\/mautic.org\/wp-content\/uploads\/2024\/10\/mautinaut-megaphone.png\" class=\"attachment-full size-full wp-image-183\" alt=\"\" srcset=\"https:\/\/mautic.org\/wp-content\/uploads\/2024\/10\/mautinaut-megaphone.png 720w, https:\/\/mautic.org\/wp-content\/uploads\/2024\/10\/mautinaut-megaphone-239x300.png 239w\" sizes=\"(max-width: 720px) 100vw, 720px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97b0f5a elementor-widget elementor-widget-heading\" data-id=\"97b0f5a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Subscribe to the \nMautic newsletter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad199f elementor-widget elementor-widget-html\" data-id=\"3ad199f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script consent-original-src-_=\"\/\/m.mautic.org\/form\/generate.js?id=38\" consent-required=\"23452,23450\" consent-by=\"services\" consent-id=\"23453\" consent-original-type-_=\"text\/javascript\" type=\"application\/consent\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Code of Conduct This is primarily maintained on our Community Handbook and is reproduced here for reference. 1. 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